At Elite Muse, customer satisfaction is our priority. Please read our return policy carefully before making a purchase.
Returns & Exchanges
Due to the nature of cosmetics and skincare products, we do not accept returns or exchanges once the product has been opened or used.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and offer a replacement or refund if approved.
Non-Returnable Items
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Opened or used products
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Products without original packaging
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Items purchased during sales or promotions
Refund Process
Approved refunds (if applicable) will be processed to the original payment method within 7–10 business days.
Contact Us
For return or refund inquiries, please contact our support team at: